Return & Refund Policy

1. Our Commitment to Quality

At Nilaa Food Products, we take great pride in the quality and freshness of our products. We strive for complete customer satisfaction. If you are not entirely satisfied with your purchase, this policy is here to help guide you through the return and refund process.

2. Eligibility for Returns

A return request will be considered only under the following circumstances. To be eligible, you must contact us within 24 hours of receiving your order and provide clear photographic or video evidence of the issue.

• The product was received in a damaged or compromised condition.
• An incorrect item was delivered (i.e., not what you ordered).
• The product received was past its expiration date.

3. Non-Returnable Items

Due to the perishable nature of our products, we cannot accept returns for the following reasons:

• Issues related to personal taste or preference.
• Any item where the product's seal or packaging has been opened or tampered with.
• Products that were damaged due to customer mishandling after delivery.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at nilaafoodproducts@gmail.com within 24 hours of delivery.
2. Provide your Order Number and a clear description of the issue.
3. Attach the required photos or videos that clearly show the problem (e.g., damage, wrong item, expiry date).

5. The Review Process

Once we receive your return request and evidence, our team will review the case. We will notify you via email within 1-2 business days regarding the approval or rejection of your request.

6. Refunds

If your return is approved, a full refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to get credited in your account, depending on your bank or card issuer's policies.

7. Exchanges or Replacements

In cases where an item is damaged or incorrect, you may opt for a replacement instead of a refund. If your request is approved, we will ship a new, correct item to you at no additional shipping cost. If the replacement is approved, the product will be delivered in 7-10 days

8. Contact Us

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us at nilaafoodproducts@gmail.com. Our team is here to assist you.